1. Type of personal information collected
2. Purpose of collection
We collect personal information to communicate our news, events and promotions, including our products and services which we think may be of guests’ interest. We may also use such information for market research and quality control, as well as for statistical and analysis purposes, in order to deliver particular services or products which meet up with guests’ expectations.
3. Customer’s Consent
4. Information Sharing with a Third Party
5. Ownership of the Customer’s Personal Information
Your personal information will become the property of Cam Ranh Riviera Beach Resort & Spa.
The term “Protected Information” refers to information that can be used to identify our guests individually. Protected Information includes but is not limited, guests’ names, addresses, age, gender, method of payment information and passport/ID card number (whether in physical, electronic or other format).
Protected information can be collected by:
1. Making a reservation online or offline
2. Providing it to us in communications regarding services such as questionnaires, comment cards…
3. Providing the information to us by participating in marketing initiatives
4. Signing up for our newsletters
5. Signing up for a member of our Peak Point Loyalty Program.
Purpose of collection
We collect Protected Information for three primary purposes:
1. To enhance our ability to provide better customer service to our guests
2. To keep our guests informed of promotions and offers
3. To serve for our marketing and research purposes
Acquiring Protected Information
1. Using Our Web Site
Once you have visited our web site and accepted our cookie, your ID number is automatically assigned to your computer whenever you visit our web site. Although you remain anonymous until you enter Protected Information in the web site, the ID number allows us to log your session, so that we may better provide individualized support. Once you enter Protected Information on the web site, we associate your ID number with your contact information so we can recognize you on future visits and keep track of information that appears to interest you.
2. Rejecting, blocking or refusing cookies
Temporary cookies are a built-in feature of the technology used within our website. The majority of internet browsers will automatically accept these cookies, however you can adjust the settings on your internet browser if you would prefer to delete them or have them automatically refused. However please be aware that rejecting cookies may affect your ability to use particular features associated with your user profile.
3. Making a Reservation
4. Creating a Guest Profile
During the reservation process you may opt to create a Guest Profile and in doing so provide us with personal information, including but not limited to; name, contact details and billing details. All information provided to create your Guest Profile is covered under the ‘Protected Information’
5. Secure Transactions
It is our responsibility to guarantee secure transactions and complete confidentiality. Your bank details and all the information you enter on the various forms are automatically encrypted when your data is transferred over the network.
6. Guest’s Consent
7. Storage of Protected Information
We store certain guest information in our Guest Reservation System (the “System”). The System comprises a secure customer database stored on a dedicated server.
8. Protected Information Provided to Third Parties
We may, from time to time, conduct joint marketing activities with selected partners where we deem the combined offers to be of relevance or interest to our guests. In these instances, Protected Information will only be accessible to mailing houses or parties contractually engaged by Cam Ranh Riviera Beach Resort & Spa with appropriate privacy and confidentiality controls in place. At no time will Protected Information be issued to any partners for their own use.